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Live chat and why simplicity matters
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When researching live chat, some vendors may tell you that a successful Enterprise implementation, with many business rules and departments, will take 60 – 90 days to be successfully rolled out. Having a rapid deployment of live chat can be a significant competitive advantage. Traditional channels like email and phone, may cost up to 3 times more than the cost per chat. Today, businesses see a need to provide instant gratification ...
Mar 23, 2014 // Chat Line Numbers //
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Upcoming Webinars – Multi-Channel and Live Chat
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There’s no arguing that customer service is critical in the online world and more and more often, having a multi-channel base to assist customers is the way to go. Live chat is an important piece of the multi-channel puzzle that can help you boost sales conversions. Watch for these upcoming webinars to learn more. First, to work on improving engagement with a multi-channel strategy, register for this LogMeIn/AberdeenGroup webinar, with Sumair ...
Mar 18, 2014 // Chat Numbers //
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Five Points to Consider for Live Chat
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Live chat usage continues to grow year after year by companies across all verticals across the globe. The effectiveness of this real-time communication channel makes it a smart choice for businesses while providing an engaging experience to web visitors. If your company doesn’t offer live chat today and is looking to expand into this medium, you may not know where to start. Here are five points that we recommend considering when ...
Mar 12, 2014 // Chat Line Numbers //
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VoIP (Voice over Internet Protocol) can be an economical solution
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VoIP (Voice over Internet Protocol) can be an economical solution for small business. A virtual phone system offers a small business the advanced features of an expensive PBX (Private Branch Exchange) without the associated costs and maintenance. With a main phone number for the company and an extension for each user, it's possible to integrate telecommuters, mobile sales reps and employees in multiple office locations into one phone system that ...
Mar 07, 2014 // Chat Line Numbers //
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The rise of phone chat
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The rise of phone chat The popularity of phone chat services has gone through the roof. Many people ask me about why I think phone chat is rising in popularity and these are the reasons I usually give (in no particular order): Phone chat is fun This is the main reason that I think phone chat is becoming very popular. The idea that you can be instantly connected with other singles and start ...
Feb 25, 2014 // Chat Numbers //
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What’s it going to be? Chat or email? Why not both?
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You may have read last month that Best Buy chose to ditch email support in favor of live chat. A brave move and, according to the article (on the STELLAService blog), it’s part of a strategy to overcome customer service problems that plagued the electronics retailer in the past. So, as a live chat company we should be completely on board with a decision of this kind, right? Not necessarily. There ...
Feb 22, 2014 // Numbers //
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Want to Make Sure You’re Getting the Most Out of Live Chat? Try Our Chat Volume and ROI Calculator
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Have you held off on adding live chat to your website because you wonder if there will be a significant return on investment or because you don’t know how much chat volume you’d get in the first place? What if you could estimate an ROI by comparing your website’s numbers to the numbers of one of the largest live chat user databases? BoldChat will do the work for you! Just input ...
Feb 19, 2014 // Customer Service //
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The Cost of Not Having Live Chat
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Every chance you have to interact with your customers is an opportunity. Whether it’s an opportunity for a sale, to strengthen your brand, or to improve customer satisfaction, each engagement is important. A few weeks ago, we touched on Five Points to Consider for Live Chat, with point number five raising the question: What is the cost of not having live chat on your website? Today we consider some of the costs. ...
Feb 04, 2014 // Numbers //
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How to choose between group or one-on-one phone chat?
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You might be a little shy or maybe even a little nervous and you can’t bring yourself to chat one-on-one with someone – that means phone chat isn’t for you right? Wrong! Phone chat isn’t just about chatting with a single person (and all the awkward silences that come with this) and there are many other options available to you. For those who are really shy or nervous you can join ...
Jan 30, 2014 // Customer Service //
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Proactive Chat Best Practices
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Proactive Chat, or the practice of inviting your website visitors to interact with you via chat, rather than waiting for them to act on the chat button themselves, isn’t a new practice, but some websites still shy away from it. But statistically, proactive chatters are six times as likely to buy than an average website visitor – SIX times! Many liken a poorly done proactive invitation to the overeager retail sales ...
Jan 14, 2014 // Chat Numbers //